The goal of a management implementing Six Sigma strategies is not only to achieve 6s levels of quality (i.e. 3.4 defects per million opportunities). It is about improving profitability; improved quality and efficiency. These are the immediate by-products of implementing Six Sigma. In brief Six Sigma is a Metric, Methodology and Management System.
Six Sigma has been developed into a practical management system for continuous business improvement that focuses management and the organization on four key Areas:
– Understanding and managing customer requirements
– Aligning key processes to achieve those requirements
– Utilizing rigorous data analysis to understand and minimize variation in key processes
– Driving rapid and sustainable improvement to the business processes.
Six sigma management systems are not totally dependent on Six Sigma Training but it involves a focused and result oriented approach and this is not a onetime process but an ongoing process that ensures positive results.
As a management system six sigma is not only owned by senior executives or the middle management but actual implementation of six sigma ideas, solutions and improvements takes place at the front lines of an organization, it has been observed that companies/organization implementing six sigma have been putting more responsibility of six sigma implementation into hands of staff who work directly with customers.
Six Sigma as a management system can bear success only if there is strong co-ordination of upper management and front line staff and it has been seen that when this system works in sync its benefits extend the financial gains, six sigma improvement tools make work of employees effective and more organized.
Many companies such as GE, start wood hotels, Motorola have benefited from six sigma management tools; the only thing is six sigma as management system works to its best and optimum results can only be obtained by implementing it organization wide with all tiers working in sync with one another.
Thus Six Sigma is more of a team work than an individual task. The whole organization has to work as a single team to make it a successful venture that can work towards greater revenue savings for the organization.
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